DELIVERY AND RETURNS

 

SHIPPING

Free shipping: 

We offer free shipping Australia wide on orders over $200. This does not apply to furniture or bulky /weight based items. Please contact us to find out more. 

Item specific: 
Our team have partnered with our carriers to best provide you with pricing based on the weight of items ordered. This will be automatically calculated at the checkout for your convenience. 

Timing: 
Standard -
Our standard shipping rate will take 6-8 business days to arrive to you. In some instances, your order may arrive sooner. You will receive a confirmation email with your tracking number to refer to, once your items are in transit. 

Express -
Our express shipping will take 3-5 business days to get to you. 
In some cases, this may exceed the timeframe we have provided as this is at the hands of our carrier, Australia Post. You will receive a confirmation email with your tracking number to refer to, once your items are in transit. 

Delivery - Homewares: 

Delivery fees will be quoted to you based on your item purchased, it’s size, weight and your delivery location and will be in addition to the cost of products purchased.

Metro flat rate - $99

Regional flat rates - $199

Excluding WA, NT, TAS + remote locations - please contact us at lifeinthesun.store@gmail.com to obtain a quote for delivery/freight. 

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R E T U R N S 

FAULTY 

While we do our best to ensure everything we send to our valued customers is in perfect condition, in the event that you receive an item from us which you believe is faulty, due to damage during shipping or manufacturing defects, please email us as soon as possible. 

Please note that items that have been damaged as a result of wear and tear are not considered to be faulty. 

HOW LONG WILL MY REFUND TAKE TO BE PROCESSED? 

Once we receive your return, your refund or store credit will be processed within 5 business days. 
Your refund will be issued to your original payment method or if you select store credit, we will send this to you via email. 

WHERE WILL MY FUNDS BE DEPOSITED? 

Your refund will be issued to your original payment method of if you selected store credit we will send this to you via email. 

HOW DO I KNOW IF YOU HAVE RECEIVED MY RETURN? 

We strongly suggest you return your parcel with Australia Post and hold onto the tracking number. 
Please keep a copy of this record so that you will be notified when your item is received by us at Life in the Sun HQ. 
You will be able to track this on the Australia Post Website. 
Once we receive the item we will send you notification of the refund completion. 
Please note we won't be able to issue a refund for items that are lost in transit. 

MY ORDER WAS PROCESSED WITH AFTERPAY. HOW LONG WILL MY REFUND TAKE TO HIT MY ACCOUNT? 

Simply lodge your return through our standard refund process and once we receive the parcel at LIFE IN THE SUN HQ we will notify Afterpay to release the payments you made, back into your nominated account. 
Please Note: We will only be able to process your afterpay refund once your return reaches us.  You may still need to make payments while your return is coming back to us or waiting to be processed. The total cost of the item will be refunded through our system regardless of the payment status with afterpay. 

CAN I EXCHANGE MY ITEM? 

Our system does not allow for processing exchanges at current. 
The best thing to do is follow the refund process and ask for a store credit so that you can re-purchase your new item/s! 

I DIDN'T PRINT OUT MY RETURNS AUTHORISATION FORM, IS THIS A PROBLEM? 

If you are unable to print out the form, we suggest you write on the front of your returns parcel your RA number and place a hand written note in the parcel with the following: Name, RA Number, Items being returned. 
If your return is received without any of this information, this will take longer for our department to receive and process. 
If you send items back without notification or an RA Form, we will require additional time to contact you and process your return. 

CAN I RETURN SALE ITEMS? 

There is no refund on sale items. Items purchased on sale are only valid for a store credit. You will not be able to make a return (for a refund) on products purchased on sale. 
In the event that you receive an item from us which you believe is faulty, due to damage during shipping or a manufacturing defect, please email us as soon as possible.